(Last updated: 7,2025)

DOUCÉ respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or interact with our brand.

1. Information We Collect
We may collect the following types of information:
- Name, email address, phone number, shipping address
- Purchase history and customer support communication
- Website usage data (via cookies and analytics tools)

2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Improve website experience and optimize our services
- Send you updates, offers, or marketing content (only with your consent)

3. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information
- We do not sell or rent your personal information.
- We may share data only with trusted service providers (e.g., shipping partners, payment gateways) strictly for the purposes mentioned above.

5. Your Rights
- You have the right to access, update, or delete your personal data.
- To exercise these rights, please contact us at: doucescent@gmail.com

6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings.

7. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date.

(Last updated: 7,2025)
Welcome to DOUCÉ. By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree, please refrain from using our site.

1. Use of Website
You agree to use our website only for lawful purposes and in accordance with these terms.

2. Intellectual Property
All content on this website, including images, text, logos, and product descriptions, is the property of DOUCÉ and is protected by intellectual property laws. You may not reproduce or use our content without permission.

3. Orders and Payments
All product orders are subject to availability and confirmation of payment. We reserve the right to cancel or refuse any order at our discretion.

4. Pricing and Accuracy
We strive to ensure that all product descriptions and prices are accurate. However, errors may occur. We reserve the right to correct any inaccuracies at any time.

5. Limitation of Liability
DOUCÉ shall not be liable for any indirect or consequential damages arising from the use of this website or our products, to the fullest extent permitted by law.

6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of such sites.

7. Changes to Terms
We may revise these Terms of Use at any time. Continued use of the website after updates constitutes your acceptance of the new terms.

SHIPPING POLICY
1. Payment Method:
     - Default: Cash on Delivery (COD)
     - For bank transfer, please contact us via Fanpage
     - Shipping Provider: Viettel Post
     - Fees & Estimated Delivery Time:
             + Ho Chi Minh City (Inner Districts): Free shipping; delivery time: 2–3 working days
             + Other Provinces/Cities: Free shipping; delivery time: 2–4 working days
2.  Notes:
     - Delivery time may vary due to logistics and seasonal volume
     - All orders will be confirmed via phone before shipment
     - If unable to contact the customer after 3 attempts, the order will be canceled
     - Please record a video while unboxing to facilitate any claim process if needed

RETURN POLICY
1. Return Period: Within 10 days of purchase
2. Eligible Return Conditions:
     - Manufacturer defects or damage during production
     - Damage during shipping
     - Expired product
     - Wrong item sent or incorrect quantity
3. Product Return Requirements:
     - Product must be unused, in original condition with full packaging, labels, and accessories
     - Must provide invoice or order confirmation email
     - Must provide full video recording of unboxing
4. Returns Not Accepted If:
     - Past return deadline
     - Seal/label removed
     - Product has been used
     - Damage caused by customer
5. Return Procedure:
     - Contact DOUCÉ via Fanpage or Zalo to confirm the issue
     - Send the item back using a shipping carrier
     - Once we receive and verify the returned product, we will issue a refund or send a replacement
     - If the original item is no longer available, we will offer a replacement of equal value, or adjust any price difference accordingly
6. Return Shipping Costs:
     - DOUCÉ will bear all return and shipping costs if the fault is ours
     - We are committed to handling all returns with transparency, speed, and goodwill